Finance Ops Manager

About Diversified

At Diversified, we leverage the best in technology and ongoing advisory services to transform businesses. Our comprehensive suite of solutions is engineered to help our clients build connections that make a difference - whether by inspiring viewers, engaging associates, motivating audiences, or streamlining and safeguarding operations.

We connect people, technology, and experiences, where and when it matters most. Our solutions reach millions every day. Founded in 1993, we’re a global organization serving local needs with associates worldwide.

Job Location: Hebbal, Bangalore

Job Summary:

We are seeking a highly motivated and experienced Finance Operations leader to oversee service delivery and provide subject matter expertise (SME) in Accounts Payable (AP), Accounts Receivable (AR), Contract Administration, and Credit & Collections across multiple geographies. The ideal candidate will have strong leadership capabilities, exceptional organizational skills, and the ability to manage finance operations efficiently at a managerial level.

Primary Responsibilities of the Finance Ops Manager, GCC:

Service Delivery Management:

• Lead the finance team in the delivery of end-to-end financial services, ensuring high-quality performance and meeting agreed service levels.
• Act as a primary POC and Identify & implement process improvements to enhance operational efficiency and accuracy.

Subject Matter Expertise:

• Provide expert guidance and support in AP, AR, Contract Administration, and Credit & Collections.
• Develop & maintain SOPs and stay updated on financial regulations and compliance requirements across various geographies to ensure alignment with local laws and standards.

Stakeholder Management:

• Collaborate with senior leadership, clients, and other stakeholders to understand business requirements and ensure alignment with financial goals.

Team Leadership:

• Coach, manage, mentor, and develop a high-performing finance team, fostering a collaborative and inclusive work environment.
• Develop career paths & plans for all roles and coordinate plans with team members; chalk out progressions for the associates' careers.
• Conduct performance reviews, identify training needs, and implement skill development programs for team members.
• Coordinate with cross-functional teams to support broader organizational objectives.

Required Qualifications of the Finance Ops Manager, GCC:

Education/Certification/License Requirements:

• Bachelor’s degree in finance, Accounting, or a related field (Master’s degree or professional certification such as CPA, ACCA, or CMA preferred).
• 8+ years of experience in finance operations, with at least 1 or 2 years in a managerial or team lead role within a GCC or shared service center.
• In-depth knowledge of financial regulations, compliance, and best practices across multiple geographies.
• Proven experience in leading and managing teams in a global shared services environment.
• Demonstrated ability to drive process improvement and manage change effectively.

Preferred Attributes:

• Experience working in a Global Capability Center (GCC) or shared services environment.
• Experience in leading cross-functional and multicultural teams.

Knowledge & Skill Requirements:

• Strong understanding of ERP systems (e.g., SAP, Oracle ERP Cloud, Microsoft Dynamics 365, NetSuite, GP).
• Proficiency in Microsoft Excel, including data analysis, pivot tables, and macros.
• Familiarity with cloud platforms, SaaS-based ERP solutions.
• Proactive and results-driven with a keen eye for detail.
• Knowledge of database management, reporting tools, and analytics platforms.
• Must maintain high ethical standards, and meet confidentiality requirements, to ensure the security and privacy of the organization's data.
• Able to work independently and with others, to contribute to team goals.