Operations - Fund Accounting & Asset Servicing

Summary: This role is for Operations Manager for Fund Accounting and Asset Servicing Team which include leading Fund Accounting and Asset Servicing team in the ownership and management of ongoing client service requirements within the Waystone business. This role will support the UK team in the preparation of Pricing of underlying securities, Processing corporate actions for the funds, NAV calculations, preparation of Management accounts, Financial Statements, Board paperwork and audit requirements within their respective local regulatory regimes. The incumbent needs to understand the laws of the region supported and perform day to day work in accordance with procedure set for an activity. Candidate will report to the Senior Operations Manager and will be responsible for the management of the business delivery of services to our clients accurately and on a timely basis. The OM will be responsible to put in place internal company procedures and controls to ensure delivery of a quality product. Candidate will liaise with other departments, including Risk, Compliance and Legal in order to meet all objectives.

Operations Manager primary responsibility will be to oversee the performance for Mumbai team and making sure all agreed SLAs are met. Addition to that assisting team in production Management accounts, financial statements, NAV packs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure all internal and external service levels and regulatory deadlines are met within the Fund Accounting team
• Plan and organize and complete tasks to ensure deliverables are met including adherence to monthly and quarterly reporting deadlines.
• Assisting in the completion of the NAV working, Management accounts, financial statements, and other client requirements.
• Assume responsibility and accountability for tasks as allocated.
• Implementing improvements in the accounting process to ensure it is robust, controlled, and efficient.
• Build and maintain excellent relationships with all key internal stakeholders
• Adhere to internal procedures to meet professional standards, ensuring all learnings are completed on time and propose changes that can improve service delivery and quality
• Assist in ad-hoc and project requirements as required by the Sr. Managers.
• Escalation of any issues as they arise.
• Preparation/Review of NAV packs, Management accounts, financial statements, Pricing of securities, corporate actions, AIC’s, Board papers, etc.
• Contribute to the delivery of the responsibilities of the team and work within a team including the training and supervision of junior team members
• Assist with the design and implementation of internal operating procedures & controls, ensure on-going adherence to policies and co-ordinate with other internal teams to ensure successful financial reporting oversight of Funds and SPVs.
• Keep abreast of regulatory changes that impact the NAV, pricing of securities, financial statement process.
• Actively question methods and processes with the key to making the team more effective and efficient.
• Initiate and implement processes and procedures to improve the effectiveness and efficiency of the team.
• Actively participate and prepare MIS for internal oversight meetings with the onshore team.
• Foster positive team environment and ensure open communication.
• Assist in the development, implementation and monitoring of policies and procedural manuals
• Coordinate direct reports to assist colleagues when capacity permits with wider operational deliverables.
• Oversight of team member’s daily tasks and workload
• Performance management duties for all direct reports
• Coordinate the training and development of new staff members.
• Ensure all task procedures are followed in order to result in accurate audit of reports. On an ongoing basis, ensure all procedures are maintained and that they reflect updates brought about from internal policy or regulation changes
• Support and review business process and system changes, ensuring business accuracy around all documentation and impacts to service delivery
• Maintain department procedures in accordance with regulatory requirements, SLA’s, best practice, and Company policies.
• Identify instances of non-compliance and refer to the Operations Manager, UK Senior Managers, and the Compliance Department, and resolve them.
• Maintain staff training and competence standards with regular 1-1 and team meeting.
• Create and maintain effective working relationships with colleagues and assist other areas of the business as and when required.
• Maintain own professional competence.
• For areas of responsibility, ensure:
• Emerging risks are identified, assessed, and captured within the departmental risk register and, where appropriate, subject to escalation to senior management.
• Operational controls are carried out in accordance with the laid down business policies and procedures.
• Actions for control improvements are dealt with in accordance with agreed timescales.
• Proactivity in identifying areas for control improvement

People Leadership

• To be a mentor to the Team Leaders or colleagues who need assistance
• Work collaboratively across the firm to achieve the Goals of the team / company
• Motivate the team to ensure talent retention and create positive work culture
• Manage leaves, shrinkage, and other parameters as per company standard
• Design KPI of the Team Leads and Members in line with Company and department goals
• Understand the performance appraisal and bonus/incentive policies of the organization and successfully administer performance management cycles
• Optimum utilization of Reward and Recognition program to create ‘High Performance Culture’
• Ensure team participates in Fun and other organization wide activities

Human skills and abilities

• Customer focused with the ability to collaborate with others to achieve desired outcomes
• Effective communication skills, both written and verbal. Should be able to disseminate important information to the team especially any unfavorable update
• Excellent attention to detail
• Prioritization and time management skills, demonstrating flexibility and ability to work autonomously
• Demonstrates good teamwork ethic
• Actively seeks out self-improvement, professional development opportunities and feedback
• Ability to provide constructive feedback to the team
• Ability to work on tight deadlines and follow process
• Basic understanding of relevant industry and commercial impacts
• Takes ownership of role, responsibilities, and impact on the wider team
• Ability to understand strategic initiatives of the organization and implement those in the team
• Ability and willingness to meet targets like Cost effectiveness targets
• Willingness to work in Rotational Shifts
• Willingness to work in any department within Transfer Agency or related activities

Governance & Risk

• To assist with query handling, quality error analysis, identify root cause and help with solutions to close the gaps.

Provide periodic reports to Senior Management on team performance

Desirable

• Previous experience in Pricing, Fund Accounting and NAV Calculation
• Good understanding of Management accounts.
• People management experience

Education:

• Qualified Chartered Accountant
• Partly or Fully qualified ACA/ACCA or similar qualification