Manager CPA - Operations
- Employer
- Client of Teamlease
- Location
- Mathura
- Posted
- Oct 11, 2024
- Closes
- Oct 18, 2024
- Ref
- 4898430498
- Level
- Manager
- Certification
- Other
- Work Mode
- Work from office
- Hours
- Full Time
- Organization Type
- Corporate
Manager CPA - Operations
- Handle day-to-day escalations and close cases
- Managing manpower as per variable demand in products and skillset of Agents
- Plan shifts to cater to the volumes
- Audit sample files and share feedback with Supervisors and Agents
- Conduct regular training and refresher for CPA Agents and Supervisors
- Organize training and refresher for Sales team and prepare FTNR MIS reports for improvement
- Perform UAT on Test cases
- Suggest system enhancements for improving TAT and reducing manpower