Manager CPA - Operations

Employer
Client of Teamlease
Location
Ambedkar Nagar
Posted
Oct 11, 2024
Closes
Oct 18, 2024
Ref
4898430496
Level
Manager
Certification
Other
Work Mode
Work from office
Hours
Full Time
Organization Type
Corporate
Manager CPA - Operations
  • Handle day-to-day escalations and close cases
  • Managing manpower as per variable demand in products and skillset of Agents
  • Plan shifts to cater to the volumes
  • Audit sample files and share feedback with Supervisors and Agents
  • Conduct regular training and refresher for CPA Agents and Supervisors
  • Organize training and refresher for Sales team and prepare FTNR MIS reports for improvement
  • Perform UAT on Test cases
  • Suggest system enhancements for improving TAT and reducing manpower
(Ref:www.freshersworld.com,freshersworld)