Manager/Asst. Manager, Financial Analyst - Revenue and Sales Commission & Sales Finance

Job title :Assistant Manager / Manager,Financial Analyst - Revenue and Sales Commission & Sales Finance

Background and Opportunity

At [24]7, we bridge the engagement gap between customers and companies. Our solutions make companies channel-agnostic from the customer's perspective, integrating mobile, speech, chat, and other channels into an omni-channel experience. We add sophisticated predictive analytics to anticipate customer needs, making their experience easy and enjoyable. Our conversational AI company helps businesses attract and retain customers, and make it possible to create a personalized, predictive and effortless customer experience.

Role & Responsibility

As [24]7 continues to grow its operations worldwide, organically and through acquisitions, we are looking to appoint a solid finance resource to take care of revenue analysis, sales commission calculations, and management reporting for the Sales BU's. This role is based out of Bangalore and will help drive global finance practices as part of the FP&A function.

Key Responsibilities:

Revenue Analysis and Reporting:

• Revenue reporting at a consolidated level with various details like vertical, sales, delivery region, and type of revenue (new, existing, GTE, customer, LOBs, etc.)
• Forecast revenue by understanding trends and connecting with stakeholders in sales, operations, revenue, and billings teams
• Analyze revenue and related items to explain variances between plan, actuals, and forecast
• Understand detailed products and offerings of the company and the flow of information from the sales cycle in Salesforce (CRM tool) to actual reporting in NetSuite ERP
• Read customer contracts and relate them back to bookings and revenue
• Provide revenue reports to different business stakeholders and conduct meetings to explain them and gather business insights
• Provide competitor benchmarking analysis and KPIs, like SaaS/business metrics related to revenue, customer, and industry verticals

Sales Commission Calculations:

• Calculate and validate sales commissions based on established plans
• Ensure timely and accurate commission payments to sales teams
• Develop and maintain commission tracking systems and reports
• Provide Sales commission accruals to accounting
• Work closely with sales, accounting, and operations teams.
• Ensure alignment in numbers and strategies across departments
• Prepare monthly, quarterly, and annual financial reports related to sales commissions and expenses.
• Present findings and recommendations to senior management.

Sales Expense Management/ Month Close:

• Analyze and monitor Sales expenses to identify trends and variances.
• Review costs related to operations and support functions.
• Assist in the preparation of expense budgets and forecasts.
• Conduct variance analysis between actual and forecasted expenses.
• Implement cost control measures to manage and reduce expenses.
• Coordinate with internal stakeholders like Procurement etc., to track and manage expenses as the budget controller.
• Support the monthly close process by understanding accounting entries and accrual estimates.

Financial Reporting Package:

• Support financial planning and budget process, variance analysis, and financial forecast
• Provide details on annual plan, YoY changes, zero-based budgeting
• Drive preparation of month/quarter-end financial package to management
• Perform ad hoc requests for analysis of financial data

Financial Reporting Tool:

• Evaluate financial reporting systems and processes, making recommendations to streamline and improve them
• Ensure data integrity of financial reporting tools with ERP (Oracle Netsuite or similar tools)
• Manage logics of indirect cost allocations based on cost drivers and formulas for segment financial reporting
• Prepare monthly reporting pack under-reporting tool including Dashboard and Key metrics
• Simplify logic and formulas of reporting tools for correct and simplified financial rollups
• Support ERP system or process implementation and upkeep

Data Management and Analysis:

• Maintain and update financial models related to revenue and commissions
• Analyze key performance indicators (KPIs) and provide actionable insights
• Support ad-hoc financial analysis and reporting requests
• Support creation and maintenance of process documentation and SOP's for the process

Academic Credentials and Experience

• CA, ICWA, MBA Finance, CA/CWA Inter, M.com, B.com with other related professional qualifications
• Minimum of 6-10 years of experience with significant focus in multi-national, global companies as well as India or US public company experience

Skills

• Excellent communication skills (verbal & written) - Requires to read, comprehend and interpret Sales commission letters and Customer contracts
• Strong understanding of financial reporting, accounting, and business acumen
• Advanced/expert technical skills in Microsoft Excel, PowerPoint, and financial/statistical modeling
• Tech-savviness and experience in working or interfacing with ERP and SaaS tools
• Self-starter with the ability to build strong partner relationships as a trusted advisor at multiple levels
• Excellent time management, organizational, and follow-up skills with the ability to multitask
• Attention to detail and strong follow-through

This comprehensive role will drive superior decision-making across [24]7 by applying analytical and data synthesis skills to deliver key business insights to internal customers. Strong cross-functional communication will be required to facilitate the success of that decision-making across all operational areas of [24]7.

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About [24]7.ai Innovation Labs:

[24]7.ai is a global leader in conversational AI and Customer Experience. We make it simple for consumers to connect with companies to get things done.

[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7.ai's technology helps companies create a personalized, predictive and effortless customer experience across all channels. We provide customer engagement solutions for service and sales powered by a cloud platform that uses big data and predictive analytics to deliver business outcomes.

The world's largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 2.5 billion conversations, most of which are automated and learn from each consumer experience. We have one of the best work environments in Bangalore. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

[24]7.ai Headquartered in San Jose, California, USA with R&D centres in the US, Canada, India, Australia and sales offices in the US, Canada, UK, and Australia.

For more information, visit:

Company Highlights

• Privately held business for 23 years, highly profitable
• Over 15,000 employees in multiple locations around the globe
• Original investors include PV Kannan, Founder & CEO, Sequoia Capital, and Ram Shriram
• Website: www.247.ai

Skills: Microsoft Excel, Powerpoint, Erp, Saas

Experience: 6.00-10.00 Years