Accounting and Compliance Manager

Jun 17, 2024
Jul 01, 2024
Work Mode
Hybrid, Remote
Full Time
Organization Type
Company Description

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Job Description

We are looking for people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.

ServiceNow is currently looking for a Accounting & Compliance Manager to support our Global Accounts Payable operations based out of Hyderabad office. This role will report to the Sr. Manager with responsibility of process excellence related to Global Accounts Payable operations that includes, Managing Invoice Operations, Accounting and Reconciliations, Tax, Statutory and SOX compliance, Customer Service, Cross-functional responsibilities and Change Management Projects with IT, Merger & Acquisitions, Product Management team. The position will work closely with the teams managing upstream and downstream processes to provide best in class results and desired outcomes.

The successful candidate is expected pay attention to details with strong Accounting knowledge, expertise on End-to-End Accounts Payable Process who can relate the dependencies around Procurement, GL processes, Financial Reporting, Vendor Setup etc., US 1099 and 1042 filings, Global Tax compliance, and SOX controls, highly self-motivated and innovative, with proven experience in successfully supporting the Global Accounts Payable projects, quality, and excellent service delivery with actionable business insights.

What You Get To Do In This Role

  • Manage Global AP operations and accounting that includes but not limited to AP Customer Service, Invoice Processing, Aged items clearing, Duplicate Invoice tracking, unposted invoice restoration, highlight any system issues. - Put this in last
  • Should have sound knowledge of accounting principles and practices and demonstrate excellent analytical and problem-solving skills. - Cover this under skills
  • Compliance Accounting Manager primary responsibility includes Managing Compliance for Global AP Function
  • Ownership of Accounting and Reconciliation activity working with General Accounting & other stake holders
  • Own Month - Quarter - Year end activity including but not limited to Close Task, Account Reconciliation etc.,
  • Own relationship with Financial Reporting, Statutory Auditors, Internal Audit and Sox Teams
  • Ensure compliance with internal control policies in a SOX environment.
  • Analyze the effect of statutory accounting practices and studies regulations and guidance to ensure correct application of Generally Accepted Accounting Principles.
  • Responsible for scalability in processing accuracy that impact the general ledger and financial statements and has ultimate authority over classification and booking of all AP transactions.
  • Drive close optimization and assist with month-end, quarter-end, and year-end closing activities.
  • Assist in investigation and resolving complex accounting issues timely and effectively.
  • Review AP reconciliations and signoff on the same.
  • Identify open/unreconciled items and take prompt actions to resolve them quickly.
  • Collaborate with cross-functional teams (Tax, Treasury, Corporate Accounting, Financial Reporting & FP&A) to identify opportunities to improve and standardize processes and contribute towards close optimization.
  • Take ownership AP accounts and perform analytical reviews of those accounts on a regular basis.
  • Major focus to automate manual activities within AP functions.
  • First point of contact for any escalations, process challenges and system issues around AP Compliance/Control & Accounting.
  • AP Customer Service: Track all internal and external queries, ensure those are actioned promptly as per agreed SLA by maintaining high quality resolution and customer satisfaction.
  • Conduct regular internal and external surveys to check the pulse on customer satisfaction. Take the feedback, identify scope for improvements and put action plan to drive efficiency.
  • Accountable for service delivery against agreed and evolving KPI's and SLA's.
  • Participate in projects, UATs, with a continued focus to bring process improvements within AP operations.
  • Track all pending or future enhancements and work with Insights team to prioritize and get the open items resolved.
  • Support strategic and cross functional initiatives and projects to meet desired results.
  • Consolidate business needs and suggest best in class recommendations.
  • Collaborate and partner with cross functional teams, business owners and global colleagues to identify and implement options to improve the systems and quality.
  • Communicating and coordinating cross functionally to implement appropriate solutions.
  • Update and ensure adherence to the AP policies, procedures, SOX controls / GRC, government and/or legal requirements.
  • Flexible to work in various shifts (including night shift) as per business requirements is a must.


To be successful in this role you have:

  • A professional qualification such as CA/CPA/CMA with good knowledge of US GAAP requirements is preferred.
  • Experience in RPA, AI projects would be a plus.
  • Ability to multitask, work under pressure and meet the deadlines in a fast-paced environment without losing accuracy
  • Aspire to deliver an exceptional customer service and process excellence.
  • A focus on innovation and continuous improvement.
  • Business Partnership, build relationships and trust, share ideas, and work collaboratively.
  • Knowledge of P2P practices across all systems.
  • Superb attention to details and accuracy.
  • Excellent interpersonal skills, an inquisitive mind, and the ability to work effectively with multiple, cross-functional stakeholders.
  • Strong Accounting, Analytical skills and a critical thinker; must have the ability to use excellent judgment and resolve issues with dexterity and effective decision making.
  • Excellent communications skills: written, verbal, and presentation.
  • Results oriented: the ideal candidate must be result-driven and must thrive in a fast-paced, dynamic environment.
  • Ability to operate successfully across diverse geographical locations and cultures.
  • High level of self-motivation, leadership, and a positive attitude.

Basic Qualifications

  • Bachelor's Degree and 12+ years of experience.
  • Extensive knowledge of SAP required.
  • Knowledge of P2P functions, general accounting practices, and SOX requirements required.
  • Advanced proficiency with Microsoft tools (Excel, Outlook, Word, Visio, PowerPoint) required.

Preferred Technical Skills And Experience

  • SAP, VIM and Ariba
  • Case Management/Ticketing tools
  • Experience working in a multinational or Global Finance organization.


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [HIDDEN TEXT] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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Skills: Sap, Word, Compliance, Accounting, Outlook, Microsoft Tools, Powerpoint, Visio, P2p, Ap, Ariba, Us Gaap, Vim, Sox, Excel

Experience: 12.00-14.00 Years