Lead CPA

Employer
Confidential
Location
Pune
Posted
Jun 17, 2024
Closes
Jul 01, 2024
Ref
4736955381
Work Mode
Work from office
Hours
Full Time
Organization Type
Corporate
The Lead CPA will be responsible for the ongoing management, configuration and escalation point for the HSBC Corrigo instance.

Responsibilities include:

  • Corrigo related escalations and resolutions
  • Ensuring Global oversight of system and ensuring data quality standards
  • Validation of incident set up and notifications
  • Collaborating w/the communications team regarding Incident / Outage notifications
  • Point of contact for upgrades, testing and completion of change requests for HSBC
  • Dispatching of Corrigo & P2WS BIT BOW tickets
  • Ensuring CPA's are aware and trained on new Corrigo functionality

CPA & P2WS BAU Tasks supporting in region configuration including but not limited to:

  • Creation of manual contacts
  • Access set up
  • SLA Response time updates
  • Primary Portfolio set up (Business Hrs, Holidays, Escalations, Responsibilities)
  • Incident notification updates & responsibilities
  • Specialty dispatch
  • Grouping portfolios
  • Teams configuration
  • New Site set ups
  • Leaver process
  • FM & Escalation updates
  • Asset updates
  • Schedule updates (Add, Delete, edit)
  • Updating VIPs
  • JACS code updates
  • Reporting
  • Updating WOs (cancelling, changing details etc)
  • User profile set ups
  • P2WS user profile set up
  • P2WS access support
  • P2WS - First and second level approvals
  • P2WS - New property updates

Skills: Cpa, Sla, Fm

Experience: 5.00-7.00 Years