Lead, Financial Analysis (G&A Function)

Jun 17, 2024
Jul 01, 2024
Work Mode
Full Time
Organization Type
Academia, Corporate
About [24]7.ai

[24]7.ai uses artificial intelligence, human insight, and deep vertical expertise to produce personalized, consistent, and satisfying customer experiences. The company's advanced conversational AI platform, combined with more than 20 years of contact center operational expertise, empowers the world's largest and most recognizable brands to deliver natural, frictionless conversations across all digital and voice channels.

No matter what industry, the measure of success is in the numbers. At [24]7.ai, we understand the challenges that are top of mind for customer-centric organizations-and we know how to deliver results. Our solutions and services are purpose-built to make an impact on the metrics that matter most: CSAT scores, revenue, and ROI. See what kind of measurable impact you can be a part of.

Our promise is to out-perform on every metric for our customers.

  • 70% Service Automation
  • 20%+ Cost Per Contact Savings
  • Commercial model aligned to customer value
  • 10+ year average customer tenure*
  • 97% CSAT
  • 150+ Enterprise customers

Our company DNA is based on 20 years of contact center experience with a cloud-native CCaaS platform powered by industry-leading conversational AI, over 173 patents and a fully managed CXaaS offering.

We are a global leader in technology, contact center operations and great place to work, recognized by industry analysts:

  • Leader in Forrester Wave for Conversational AI 2021
  • Leader in Ovum Intelligent Virtual Assistant 2021
  • Leader in Everest CXaaS 2021
  • India's Best Workplaces for Women 2021
  • Top 20 Best Places to Work for Women (Guatemala)
  • Philippines Best Employer Brand Award 2020

In addition to the above, reinforcing our company values is key.

At [24]7.ai, you will find a team of people who are passionate about using artificial intelligence, machine learning, and human intelligence to help some of the world's leading brands connect with their customers.

Job title :Lead, Financial Analyst (G&A Function)

Brief : As financial analyst of G&A function, you shall prepare segment P&L for management reporting, prepare Annual plan and monitor variance by working with budget owners, co-ordinate with accounting for monthly closing process including accruals, reconciliations.

Work Location : Bangalore (Hybrid model)

Experience : 4 - 8 Years

Reporting to : Director, Finance

Academic Credentials : B.com With CA / ICWA / CFA / MBA Finance / CA / CWA Inter, M.com, with other related professional qualifications.

Key Responsibilities Include But Are Not Limited To

  • Consolidation of World Wide P&L for planning, actuals and forecast purposes including cost allocation
  • Support monthly close process - understanding accounting entries and accrual estimates
  • Revenue -
  • Reporting at a consolidated level with the various constituents/details like vertical, sales, and delivery region, and type of revenue like new, existing, GTE, customer, LOBs, etc.
  • Analyse revenue and revenue-related items to be able to explain the variance between plan, actuals, and forecast.
  • Understand the detailed products and offerings of the Company and the flow of information from the sales cycle in salesforce (CRM tool) to actual reporting in NetSuite ERP
Cost -
  • Review of costs pertaining to operations and support functions and guide them as required on the accuracy and timing of the forecasts and plan and provide qualitative commentary on material variances
  • Discussion with various stakeholders like accounting, operations finance & other finance teams on a day-to-day basis to ensure alignment in numbers and strategies
  • Managing logics of indirect cost allocations basis cost drivers and formulas for segment financial reporting
  • Facilitating and implementing cost control measures and coordinating with budget controllers to track
  • Capex - Tracking actual Capex and control over the forecast

  • ERP -
  • Supporting ERP system or process implementation and upkeep.
  • Data integrity of financial reporting tools with ERP (Net suite to NSPB or such tools) and make recommendations to streamline systems and processes, simplifying logic and formulas of the reporting tools. Drive automation and improvement of the existing database.
Reporting packages -
  • Presentation to ESM, Board, and management with details of profitability and direction of the business
  • Monthly reporting pack under-reporting tool including Dashboard and Key metrics.
  • Prepare and track monthly calendar of deliverables across the finance function.
Competitor benchmarking analysis and KPIs, like SaaS/business metrics related to revenue, customer, and industry verticals.
Required Skills

This role requires a strong understanding of financial reporting, and accounting, good business acumen, and the ability to effectively communicate the recommendations that result from rigorous quantitative and financial analyses. Other requirements include the following:

  • 4 - 8 years' experience in highly quantitative financial roles with a demonstrated growth progression
  • Previous work experience in External reporting and/or Financial Planning and Analysis roles within the IT Services/Software industry is an advantage
  • Strong understanding of finance concepts and accounting principles
  • Self-starter with the ability to successfully build strong partner relationships as a trusted advisor at multiple levels.
  • Impeccable communication skills (verbal & written) is a must
  • Excellent time management, organizational, and follow-up skills and ability to multitask.
  • Attention to detail and strong follow-through
  • Advanced/expert technical skills in some or all the following: Microsoft Excel, PowerPoint, and financial and statistical modeling
  • Tech Savviness and experience in working or interfacing with ERP and SaaS tools will be an added advantage.
  • Well versed with experience in financial planning & analysis, Budgeting & Forecasting, Expense Reporting, Headcount reporting, MIS reporting, Executive management reporting (EMR), Variance analysis and Client Engagement.
  • Flexibility and be able to work with a diverse team across multiple geographies and time zones.

Does your profile matches to above JD and opportunity looks exciting Then look no further and share your resume to [HIDDEN TEXT]

About [24]7.ai Innovation Labs:

[24]7.ai is a global leader in conversational AI and Customer Experience. We make it simple for consumers to connect with companies to get things done.

[24]7.ai is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7.ai's technology helps companies create a personalized, predictive and effortless customer experience across all channels. We provide customer engagement solutions for service and sales powered by a cloud platform that uses big data and predictive analytics to deliver business outcomes.

The world's largest and most recognizable brands are using intent-driven engagement from [24]7.ai to assist several hundred million visitors annually, through more than 2.5 billion conversations, most of which are automated and learn from each consumer experience. We have one of the best work environments in Bangalore. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.

[24]7.ai Headquartered in San Jose, California, USA with R&D centres in the US, Canada, India, Australia and sales offices in the US, Canada, UK, and Australia.

For more information, visit: www.247.ai/company
Skills: Forecasting, Erp, Accounting, Saas, Powerpoint, Variance Analysis, headcount reporting , Mis Reporting, Financial Planning, Budgeting, Client Engagement, Microsoft Excel

Experience: 4.00-8.00 Years